Past Incidents

24th January 2021

No incidents reported

23rd January 2021

No incidents reported

22nd January 2021

No incidents reported

21st January 2021

No incidents reported

20th January 2021

Web dashboard Dashboard not loading

Update: the performance issue has been fixed. We're sorry for the inconveniences caused.

Update: the performance issue has been detected and a fix is on its way.

The dashboard is too slow loading or not loading at all. We're investigating.

Web dashboard Log processing delayed during planned maintenance

We're under planned maintenance. Log processing is being delayed and logs can be rejected from the server during this time.

Logs will not be lost, they will be queued and resent by clients the next time they can contact the server.

Scheduled downtime for maintenance, scheduled 4 days ago

We are continuing yesterday's database migration that will require some downtime. The expected downtime will be of less than 5 minutes in the window of 5am-7am UTC. This update only affects SaaS customers (does not affect on-premise).

During this time the Dashboard will not be accessible and logs will not be received. Devices sending logs will store them temporarily and resend them later, so no loss of logs is expected.

19th January 2021

No incidents reported

18th January 2021

Scheduled downtime for maintenance, scheduled 6 days ago

We are planning a database migration that will require some downtime. The expected downtime will be of less than 5 minutes in the window of 5am-6am UTC. This update only affects SaaS customers (does not affect on-premise).

During this time the Dashboard will not be accessible and logs will not be received. Devices sending logs will store them temporarily and resend them later, so no loss of logs is expected.