All systems are operational

Past Incidents

13th August 2019

Web dashboard Dashboard and API down

Update: all pending logs have been processed already and new logs are being processed in real time. If your logs do not appear immediately, it is possible they have not been submitted from the user's mobile devices yet, they will be submitted the next time your application is opened. We reiterate we're sorry for the inconveniences caused, we're already taking actions to prevent outages like this one from happening again.

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Update: the backlog is being processed at good pace, we expect to have real time processing in about 1 hour. We will keep monitoring performance over the next hours.

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Update: the platform is back up and processing logs, we have a big backlog so it might take a while for them to appear. We will keep monitoring performance over the next hours.

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Update: due to a corrupted table in the database the system is down, we continue to work in order to bring the service back up. Again, we're sorry for the inconveniences caused.

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Update: service has been restored and we're processing incoming logs again. No data has been lost on the server side and any logs that have been generated during this time will be cached on your devices and will be sent whenever your application is open. They will be visible on the dashboard in the following hours. Again, we're sorry for the inconveniences caused. We are talking action to prevent similar issues from happening again.

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Update: due to a severe thunderstorm our main datacenter has been down for several hours without main power nor backup power. We currently have power but we're restoring the main database, which has been corrupted due to the incident. Again, we're sorry for the inconveniences caused, we continue to work in order to bring the service back up.

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Our main datacenter is down, we're restoring the service as soon as possible. We're sorry for the inconveniences caused

12th August 2019

No incidents reported

11th August 2019

No incidents reported

10th August 2019

No incidents reported

9th August 2019

No incidents reported

8th August 2019

No incidents reported

7th August 2019

No incidents reported